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William Arruda

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It's Tuesday and You Know What That Means

Solicit responses in your posts; be authentic and approachable

In West Texas, we have wind gusts that match no other; we love our football; sunsets are at their best with no trees to block your view; oil means a lot to us and Tuesday is for Mexican Food tacos!  Kent Dean, Director of Field Marketing, with Rosa’s Café recently spoke to our local chapter of the American Advertising Federation.  They are so well known for their Taco Tuesdays that when he throws out the statement, “It’s Tuesday” on their Facebook page hundreds of responses come in immediately with fans chiming in that it’s “Taco Tuesday”. His topic focused on social media – does it really work for business?

Engaging and entertaining, Kent shared how Rosa’s has capitalized with brand advocates and a loyal customer base that were fast becoming active evangelists for their brand.  He outlined some best practices for their brand from “Rosa’s Point of View”.

This list is also great for personal brands.  Why?  As we become more and more active in the social space, personal profiles and personal fan pages become even more prolific.  Even our local newspaper’s editors and reporters have their own fan page and are understanding that social media is NOT about mass communication but more about one-on-one engagement. And, after all company’s are a culture made up of personal brands.  In fact,  a brandido (term of endearment for those who chat on the weekly #brandchat conversation on Twitter) stated it best when he said “personal brands” in companies perhaps should be called “personnel brands”.

1. Solicit responses in your posts; be authentic and approachable

#brandchat The same holds true for a personal brand.  Positioning doesn’t work. Canned answers are seen just as that – canned and fake.  And the fake it till you make it practices, went away with the typewriter.  If you have a personal page, be authentic. If you have a blog, let people make comments, let them connect with you and create conversation.
In fact, during a recent #brandchat conversation that I moderate on Twitter, Neil McKenzie shared:  Personal branding is bigger than just a career a advancement tool – a life advancement tool. And, many agreed.  It is a life advancement tool.  So, in your interactions, online and off-line, are you advancing your relationships and staying true to your own vision, purpose, values and passions?

2.  Have a normal conversation online as you would off-line and ask questions

I loved this as Kent approached the audience role-playing an online interaction in “real life”.  Would we have walked into the meeting today and just walked up to someone and just said “I like ad club.”  Or, would we walk up and say “The food is good.”  Or, even “Consider coming back.”  We would look “odd” at best, wouldn’t we?

I learned the best lesson quite some time ago and that is…the person that’s asking the questions is the one who is in control of the conversation.  The key there is that you’re having a conversation.  You’re not just barking out updates, or broadcasting information you’re having a conversation which means there’s an exchange between you and someone else.

3. Respond to criticism publicly and be sincere

That response, if someone’s criticizing you or has a complaint, could be that you are contacting them right now for a personal connection and to completely understand their concern.  That’s a valid response as others in the social space are watching.

4.  Don’t just talk about businessCoffee Talk

It’s funny how big businesses and brands work to be more human online while some people work to be more business like online.  Here’s where knowing your top five brand attributes come into play. Whether you’re talking business or personal information, if you stay within the context of your attributes and be mindful that the conversation is ‘online’ (meaning everyone’s watching) you will do well.

According to Kent, what do social mediums deliver?  They deliver an opportunity for engagement and I wholeheartedly agree – for business and for personal brands.

Cross-posted on TheBuzz101

Author:

Maria  Elena Duron Maria Elena Duron | chief buzz officer, speaker and coach is co-founder of #brandchat, a weekly conversation on Twitter. Join us weekly as we discuss company and personal brands!

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Dubbed 'The Personal Branding Guru’ by Entrepreneur magazine, William Arruda is a pioneering brand strategist, speaker, author and founder of Reach Personal Branding. He is credited with turning the concept of personal branding into a global industry.

William delivers keynotes and workshops on the transformative power of personal branding for some of the world’s most successful companies. He energizes and motivates his audiences—and his private clients include some of the world’s most influential leaders. As a thought-leader, William is a sought-after spokesperson on personal branding, social media and leadership. He has appeared on BBC TV, the Discovery Channel and Fox News Live and he’s been featured in countless publications, including Time Magazine, the Wall Street Journal, Forbes and the New York Times. William is the coauthor of the bestselling book Career Distinction. He is a member of the International Coach Federation and the National Speakers Association. He holds a Master’s Degree in Education.